Businesses have had to adapt quickly to the pandemic.
From early 2020, businesses had to start thinking about overcoming the inevitable restrictions and lockdowns enforced upon them because of the pandemic. Remote working or work from home (WFH) was the only logical solution that could work on a large scale.
However, this was not going to be easy. Working from home meant that employees would no longer have access to the comprehensive tools and amenities available in the office. Businesses and their employees would have to adapt and overcome this problem.
This is where new software and processes helped businesses a lot.
Overcoming Obstacles
Surprisingly, when WFH started happening across the world, millions of us responded amazingly to its challenges. People started creating designated office spaces in their homes, started communicating more, and started taking on more than they normally would to overcome obstacles.
Much of it had to do with the fact that they were no longer wasting time commuting to work, had more flexibility to manage their schedule, and took more ownership of their day-to-day tasks. However, some employees struggled with WFH.
They mostly struggled due to new, unfamiliar software, which was necessary to make WFH easier. They had trouble with it mainly because they did not have a colleague on hand to help them out.
In a world where in-person training is no longer a viable option, businesses must look at how they can support their people digitally, to overcome such obstacles.
How to Train Your Team on Software When They WFH
Training of new employees and existing staff on new software or processes is now taking place digitally, and this can be difficult. This is where we can help your business and employees overcome training obstacles when working from home.
All of our clients have exclusive access to our “Dealer Ally Portal”. This portal has a “University” where we provide well over 125 courses on technology and software, like Microsoft Office, Microsoft Teams, etc., and we teach everything you may need for WFH.
We cover topics like how to use your phones to their max benefit through our VoIP service, business lessons for customer service, workplace behaviors, etc. Clients can mark courses as mandatory for their employees and run reports to see who has started, completed, or not begun training.
You can also create custom courses for training your staff on things specific to how your dealership works and the business tools, software, and processes that you use.
Moreover, we can suggest lots of clever ways to make this change easier for your dealership. Allowing you to focus on your team and making sure they are fully equipped to do their required tasks.
For more information about how to train your team on software when they WFH or how technology can make things happen for your dealership, get in touch with us today.
