Technology solutions are the primary area where rocketwise’s specialties lie.
Over our history in the equipment and machinery dealership industry, we have helped dealerships thrive by enabling them through our expertise in technology.
Along the way, we have correctly identified the ideal clients that have proven the most successful fit for our services. Identifying the ideal client is an important part of the discovery process. To give you an idea of whether we are a good fit for you, we have developed our ideal client profile.
It will help you understand who our services are ideal for and why.
What Does Our Ideal Client Look Like?
Here are a few factors that make up our ideal client profile. You can check them out to see if we make a good fit for your machinery dealership.
Size of Company
Our ideal clients generally have a company with anywhere between 25 to 350 employees. We have come to realize that while companies with ten or fewer employees may find value in our services, they are not large enough to benefit from our offerings.
We often work with companies with less than 25 employees. However, we charge a monthly minimum fee, which is not ideally suited for their company’s size. Additionally, our experience has shown us that companies with over 350 employees typically have an in-house IT person or department.
While we successfully serve companies of this size, it may be that our “Co-Managed IT” services are the best fit.
Technology Reliance
Being an IT partner for businesses means that the dealerships we work with substantially rely on technology. We even have a qualifying question to gauge technology reliance. We ask how long the data/network can be unavailable before it hurts their business.
We are looking for companies that cannot imagine being offline for more than a few minutes before it starts to hurt their business. rocketwise specializes in providing highly available and responsive tech solutions.
Thus, an ideal client for rocketwise is reliant on technology to move their business forward.
Business Segments
While we serve businesses in various segments, we bring the best results for equipment and machinery dealerships. Our core focus is to improve heavy equipment dealerships by enabling them to deliver extraordinary service and experience.
Locations
Our clients come from all over the U.S., and our team and processes were designed to facilitate clients with multiple locations across the nation.
The more locations, the greater the complexity. Being a specialized IT company, rocketwise excels at supporting clients with more than one location. We ensure that our clients’ locations are working together smoothly, and they all get access to the resources they need: the support we offer differentiates us from most other IT companies.
Methodology
We have a proactive, maintenance-based support system. Our main goal is to keep dealerships running smoothly and uninterrupted. We do this in ways that are often invisible to our clients.
We have invested in automation platforms that recognize patterns and run scripted routines to fix problems for our clients. For example, we average around 30,000 automated responses on a standard 25-employee environment.
We routinely go through the service tickets that are human-generated to figure out what we could have done to stop the problem from occurring in the first place. We frequently hear our clients say that their technology has never run better, giving less unplanned downtime, but they rarely see us.
This can be alarming for some clients, so we like to point this out right up front. Clients willing to pay a monthly fee for improved network performance will love our services.
Clients that need to see an on-site human technician regularly to see value in a monthly service fee may not find us to be the best fit for their business.
Conclusion
These factors determine what our ideal client looks like. If you can relate to these factors, you are an ideal client for rocketwise, and we’re eager to form a meaningful technology partnership with you.
Successful dealerships divide and delegate work to capable people. Our specialties benefit you most when we provide delegated tech support and are involved in strategic planning and execution.
We excel at handling your business’s day-to-day, tactical needs, and we are even more effective when you involve us in your strategic planning.
If you want to learn more about rocketwise and our services for equipment and machinery dealerships, please visit our website or give us a call today.
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